Airbnb plans to bake in AI features for search, discovery and support | TechCrunch
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Airbnb CEO Brian Chesky announced plans to integrate AI features using large language models into the app, aiming to enhance user experience. These features are expected to streamline booking processes and provide personalized recommendations. The rollout reflects Airbnb's commitment to leveraging technology to improve customer engagement and operational efficiency.
Airbnb to Integrate AI Features to Enhance User Experience
Airbnb plans to enhance its platform by integrating artificial intelligence (AI) features aimed at improving search, discovery, and customer support. CEO Brian Chesky revealed that the company will use large language models to create a more intuitive experience for users.
The upcoming features are designed to personalize the search experience, making it easier for users to find accommodations that meet their specific preferences.
- Search Optimization: Utilizing AI to refine search results based on user behavior.
- Content Discovery: Offering personalized recommendations for listings and local experiences.
- Customer Support: Implementing AI-driven chatbots for instant assistance.
Chesky emphasized that while AI technology has advanced, Airbnb will prioritize maintaining the human touch that defines its service.
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📰 Original Source: https://techcrunch.com/2026/02/13/airbnb-plans-to-bake-in-ai-features-for-search-discovery-and-support/
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